Table of contents
Exploring the first steps of retirement engagement: a conceptual model and field evidence
Wiebke Eberhardt, Thomas Post, Chantal Hoet, Elisabeth BrüggenThe authors develop and validate a conceptual model, the retirement engagement model (REM), to understand the relationships between behavioral engagement (retirement information…
2995
Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots
Marah Blaurock, Martina Čaić, Mehmet Okan, Alexander P. HenkelSocial robots increasingly adopt service roles in the marketplace. While service research is beginning to unravel the implications for theory and practice, other scientific…
4636
Service design in healthcare: a segmentation-based approach
Jon Engström, Olof Norin, Serge de Gosson de Varennes, Aku ValtakoskiThe study aims to explore how segmentation as a methodology can be adapted to the healthcare context to provide a more nuanced understanding of the served population and to…
3500
ISSN:
1757-5818Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully