Table of contents
Co-creation in healthcare: framing the outcomes and their determinants
Floriana Fusco, Marta Marsilio, Chiara GuglielmettiUnderstanding the outcomes of co-creation (CC) in healthcare is increasingly gaining multidisciplinary scientific interest. Although more and more service management scholars have…
6005
Some agents are more similar than others: customer orientation of frontline robots and employees
David Leiño Calleja, Jeroen Schepers, Edwin J. NijssenThe impact of frontline robots (FLRs) on customer orientation perceptions remains unclear. This is remarkable because customers may associate FLRs with standardization and…
1555
Circular service management: toward conceptual understanding and service research priorities for a more sustainable future
Ingo Oswald Karpen, Bo Edvardsson, Bård Tronvoll, Elina Jaakkola, Jodie ConduitService managers increasingly strive to achieve sustainability through strategies centered on circularity. With a focus on saving, extending and (re)generating resources and their…
1170
ISSN:
1757-5818Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully