Journal of Service Management: Volume 35 Issue 2

Guest editorial: Digital service innovation: ontology, context and theory

Marco Opazo Basáez, Ferran Vendrell-Herrero, Oscar F. Bustinza, Chris Raddats

The origins of digital service innovation (DSI): systematic review of ontology and future research agenda

Josip Marić, Mirjana Pejić Bach, Shivam Gupta

The purpose of this study is to disclose ontology of DSI as a novel concept in servitization community, explore the research context and themes (i.e. technological and industrial…

Digital service innovation (DSI): a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods

Rodrigo Rabetino, Marko Kohtamäki, Tuomas Huikkola

This paper studies the Digital Service Innovation (DSI) concept by systematically reviewing earlier studies from various scholarly communities. This study aims to recognize how…

Digital service innovation challenges faced during servitization: a multi-level perspective

Jamie Burton, Victoria Mary Story, Judy Zolkiewski, Nazifa Nisha

Digital Service innovation (DSI) plays a fundamental role in the successful transition from product manufacturer or traditional service provider to a provider of digitally-enabled…

The nature and fundamental elements of digital service innovation

Stephen L. Vargo, Julia A. Fehrer, Heiko Wieland, Angeline Nariswari

This paper addresses the growing fragmentation between traditional and digital service innovation (DSI) research and offers a unifying metatheoretical framework.

Characterizing digital service innovation: phases, actors, functions and interactions in the context of a digital service platform

Lorea Narvaiza, José Antonio Campos, María Luz Martín-Peña, Eloísa Díaz-Garrido

Digital service innovation (DSI) is a type of technological innovation that is recognized in practice in the innovation structure of companies. Given the breadth of digital…

Digital service innovation in B2B markets

Christian Kowalkowski, Jochen Wirtz, Michael Ehret

Technology-enabled business-to-business (B2B) services contribute the largest share to GDP growth and are fundamental for an economy’s value creation. This article aims to…

Spiraling between learning and alignment toward digital service innovation

Wim Coreynen, Paul Matthyssens, Bieke Struyf, Wim Vanhaverbeke

This study aims to develop theory on the process toward digital service innovation (DSI) and to generate insights into how companies deal with the rising complexity associated…