International Journal of Quality & Reliability Management

ISSN: 0265-671X
Incorporates: International Journal of Quality Science

Online from: 1984

Subject Area: Managing Quality

Content: Latest Issue | Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Table of contents:
Volume 27 issue 2

Published: 2010, Start page: p121
Special Issue: Papers from the 3rd World Conference on Productions and Operations Management (POM) Tokyo 2008
Guest editor(s): Ben Clegg

Icon key:

You have access to this item

Backfiles

Earlycite

Abstract only

Details of your active accounts, and the resources you can access

Articles
Article Id:	Article Information:
1837483	The impact of pre-sale and post-sale factors on online purchasing satisfaction: a survey Lucía Melián Alzola, Víctor Padrón Robaina (pp. 121 - 137) Keywords: After sales service, Electronic commerce, Quality, Quality management, Sales Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (218kb) ] \| Reprints & permissions
1837484	The evolution of lean Six Sigma M.P.J. Pepper, T.A. Spedding (pp. 138 - 155) Keywords: Lean production, Six sigma Article type: Literature review Please login \| Abstract & purchase [ HTML & PDF (299kb) ] \| Reprints & permissions
1837485	An empirical framework for selecting quality management and improvement initiatives Natcha Thawesaengskulthai (pp. 156 - 172) Keywords: Decision making, Quality improvement, Quality management Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (423kb) ] \| Reprints & permissions
1837486	Understanding customer needs through quantitative analysis of Kano's model Ting Wang, Ping Ji (pp. 173 - 184) Keywords: Customer satisfaction, Customer service management, Quantitative methods Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (177kb) ] \| Reprints & permissions
1837487	The effect of quality management on the service quality and business success of logistics service providers Wolfgang Kersten, Jan Koch (pp. 185 - 200) Keywords: Customer services quality, Distribution management, Quality management Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (246kb) ] \| Reprints & permissions
1837488	Ranking of customer requirements using the fuzzy centroid-based method Esmaeil Mehdizadeh (pp. 201 - 216) Keywords: Customer services management, Mathematical modelling, Quality function deployment Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (119kb) ] \| Reprints & permissions
1837489	5S use in manufacturing plants: contextual factors and impact on operating performance Alberto Bayo-Moriones, Alejandro Bello-Pintado, Javier Merino-Díaz de Cerio (pp. 217 - 230) Keywords: Business performance, Operations management, Quality management Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (96kb) ] \| Reprints & permissions
1837490	Towards an inter-organisational perspective for managing quality in virtual organisations Patrick Sitek, Marcus Seifert, Klaus-Dieter Thoben (pp. 231 - 246) Keywords: Competences, Networking, Quality management Article type: Conceptual paper Please login \| Abstract & purchase [ HTML & PDF (463kb) ] \| Reprints & permissions
1837767	Repetitive testing of multiple products with limited capacity Jie Ding, Betsy S. Greenberg, Hirofumi Matsuo (pp. 247 - 264) Keywords: Manufacturing systems, Semiconductors, Stochastic modelling, Tests and testing Article type: Research paper Please login \| Abstract & purchase [ HTML & PDF (195kb) ] \| Reprints & permissions

Guest editorial

Article Id:	Article Information:
1837491	International insights into twenty-first century quality management: facts or fashion? Ben Clegg Abstract \| View HTML

Further Information

Login

Search for:

Browse:

Product Information:

Resources:

International Journal of Quality & Reliability Management

Table of contents:Volume 27 issue 2

Guest editorial

Further Information

Table of contents:
Volume 27 issue 2