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Home > Journal of Services Marketing > Table of contents:Volume 25 issue 1
Journal of Services Marketing
ISSN: 0887-6045
Online from: 1987
Subject Area: Marketing
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Table of contents:
Volume 25 issue 1
Published: 2011, Start page: p4Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1906300 | Eleven years of scholarly research in the Deon Nel, Gené van Heerden, Anthony Chan, Mehdi Ghazisaeedi, Wade Halvorson, Peter Steyn (pp. 4 - 13) Keywords: Customer services quality, Data analysis, Serials Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (101kb) ] | Reprints & permissions |
| 1906301 | Eleven years of scholarly research in the Charles L. Martin (pp. 14 - 19) Keywords: Customer services quality, Data analysis, Serials Article type: Viewpoint Please login | Abstract & purchase [ HTML & PDF (83kb) ] | Reprints & permissions |
| 1906302 | Customer satisfaction and business performance: a firm-level analysis Paul Williams, Earl Naumann (pp. 20 - 32) Keywords: Customer loyalty, Customer satisfaction, Financial performance, Stakeholders, Stock markets Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (202kb) ] | Reprints & permissions |
| 1906303 | Beyond service attributes: do personal values matter? Srinivas Durvasula, Steven Lysonski, A.D. Madhavi (pp. 33 - 46) Keywords: Consumer behaviour, Customer loyalty, Customer satisfaction, Customer services quality, Higher education, Individual behaviour Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (345kb) ] | Reprints & permissions |
| 1906304 | B2B services branding in the logistics services industry Adam J. Marquardt, Susan L. Golicic, Donna F. Davis (pp. 47 - 57) Keywords: Brand management, Business-to-business marketing, Distribution management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (168kb) ] | Reprints & permissions |
| 1906305 | Entering and developing a service network Sheena Leek, Louise Canning (pp. 58 - 67) Keywords: Business formation, Channel relationships, Entrepreneurs, Social networks Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (198kb) ] | Reprints & permissions |
| 1906306 | Determinants of core value behavior in service brands Helge Thorbjørnsen, Magne Supphellen (pp. 68 - 76) Keywords: Banking, Brands, Employees behaviour, Job satisfaction, Scandinavia Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (105kb) ] | Reprints & permissions |
Note from the publisher
| Article Id: | Article Information: |
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| 1906307 | A new company descriptor takes us into a new era Rebecca Marsh Abstract | View HTML |
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