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Home > International Journal of Health Care Quality Assurance > Table of contents:Volume 23 issue 2
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Online from: 1988
Subject Area: Health Care Management/Healthcare
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Table of contents:
Volume 23 issue 2
Published: 2010, Start page: p127Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
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| 1839377 | Assessing operational effectiveness in healthcare organizations: a systematic approach Carlos F. Gomes, Mahmoud M. Yasin, Yousef Yasin (pp. 127 - 140) Keywords: Cost effectiveness, Decision making, Health services, Performance measures Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (293kb) ] | Reprints & permissions |
| 1839378 | Benefits of participating in accreditation surveying Judith Lancaster, Jeffrey Braithwaite, David Greenfield (pp. 141 - 152) Keywords: Assessment, Australia, Health services, Influence, Managers Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (341kb) ] | Reprints & permissions |
| 1839379 | A hands-on experience of the voice of customer analysis in maternity care from Iran Siamak Aghlmand, Aboulfath Lameei, Rhonda Small (pp. 153 - 170) Keywords: Customer service management, Health services, Iran, Maternity services, Patient care, Quality function deployment Article type: Case study Please login | Abstract & purchase [ HTML & PDF (376kb) ] | Reprints & permissions |
| 1839380 | Measuring perceived quality of health care services in India Ritu Narang (pp. 171 - 186) Keywords: Community health centres, Customer services quality, India, Patients Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (108kb) ] | Reprints & permissions |
| 1839381 | Softer perspectives on enhancing the patient experience using IS/IT Udechukwu Ojiako, Stuart Maguire, Lenny Koh, Tracey Grainger, Dave Wainwright (pp. 187 - 208) Keywords: Change management, Customer orientation, National Health Service Article type: Case study Please login | Abstract & purchase [ HTML & PDF (369kb) ] | Reprints & permissions |
| 1839382 | Emotional predictors of consumer's satisfaction with healthcare public services Helena Vinagre, José Neves (pp. 209 - 227) Keywords: Customer satisfaction, Health services, Individual perception, Public health Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (335kb) ] | Reprints & permissions |
| 1839383 | Quality of care and patient satisfaction: a new theoretical and methodological approach Gerry Larsson, Bodil Wilde-Larsson (pp. 228 - 247) Keywords: Customer satisfaction, Hospitals, Patient care, Quality, Sweden Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (142kb) ] | Reprints & permissions |
| 1839384 | Referral pathways of patients with gallstones: A potential source of financial waste in the UK National Health Service? David Borowski, Margaret Knox, Venkat Kanakala, Stuart Richardson, Keith Seymour, Stephen Attwood, Bary Slater (pp. 248 - 257) Keywords: Clinical audit, Cost effectiveness, Process efficiency, Quality improvement, Resource management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (189kb) ] | Reprints & permissions |
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