CUSTOMER OBSESSION

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Training for Quality

ISSN: 0968-4875
Merged into: The TQM Magazine

Online from: 1993

Subject Area: Managing Quality

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Document Information:
Title:	CUSTOMER OBSESSION
Author(s):	Sue Newton
Source:	Training for Quality, Vol. 1 Iss: 1
Author(s):	Sue Newton
Keywords:	CUSTOMER SERVICE, QUALITY, TQM, TRAINING
DOI:	10.1108/EUM0000000002989 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Examines implementation of the total quality culture in Harvester Restaurants, where it is considered a way of life. Maintains that training is vital to attaining the company's goal of delivering a high quality service to its “guests”.