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Training for Quality
ISSN: 0968-4875
Merged into: The TQM Magazine
Online from: 1993
Subject Area: Managing Quality
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CUSTOMER OBSESSION
Downloads: The fulltext of this document has been downloaded 471 times since 2006
DOI (Permanent URL): 10.1108/EUM0000000002989
Article citation: Sue Newton, (1993) "CUSTOMER OBSESSION", Training for Quality, Vol. 1 Iss: 1, pp. -
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| Title: CUSTOMER OBSESSION | ||||
| Author(s): Sue Newton | ||||
| Journal: Training for Quality | ||||
| Year: 1993 Volume: 1 Number: 1 | ||||
| DOI: 10.1108/EUM0000000002989 | ||||
| Publisher: MCB UP Ltd | ||||
| Abstract: Examines implementation of the total quality culture in Harvester Restaurants, where it is considered a way of life. Maintains that training is vital to attaining the company′s goal of delivering a high quality service to its “guests�?. | ||||
| Keywords: CUSTOMER SERVICE, QUALITY, TQM, TRAINING. |
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