A model for Web-based information systems in e-retailing

Fang Wang; Milena M. Head

doi:10.1108/10662240110402768

Login

Welcome:
Guest

Search for:

Browse:

Product Information:

Resources:

Internet Research

ISSN: 1066-2243

Online from: 1991

Subject Area: Information and Knowledge Management

Content: Latest Issue | Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

A model for Web-based information systems in e-retailing

Document Information:
Title:	A model for Web-based information systems in e-retailing
Author(s):	Fang Wang, (Fang Wang is a PhD candidate at the Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada.), Milena M. Head, (Milena M. Head is an Assistant Professor of Information Systems, at the Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada.)
Citation:	Fang Wang, Milena M. Head, (2001) "A model for Web-based information systems in e-retailing", Internet Research, Vol. 11 Iss: 4, pp.310 - 321
Keywords:	Customer requirements, Information systems, Internet
Article type:	Literature review
DOI:	10.1108/10662240110402768 (Permanent URL)
Publisher:	MCB UP Ltd
Abstract:	Successful Web-based information systems (WIS) are critical for electronic retailers to attract and retain consumers and deliver business functions and strategy. However, the design and development of a WIS may include many business, technology and user challenges. Understanding and fulfilling the critical requirements of these challenges will determine the success of a WIS commercial application. In this paper, we present an abstract model for WIS design in e-retailing. Unlike previous WIS research, this model offers an integrated and overall view, where four interconnected layers are investigated: business determinants; WIS; business interface; and users/customers. Through our discussion of this model, we provide researchers with a better understanding of WIS issues requiring further investigation, and provide practitioners with a foundation to understand WIS requirements and features for success.