Business Process Re-engineering & Management Journal

ISSN: 1355-2503
Currently published as: Business Process Management Journal

Online from: 1995

Subject Area: Accounting and Finance

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Volume 2 issue 3 - Current Issue

Published: 1996, Start page: p10

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Article Id:	Article Information:
843385	Business process re-engineering projects in Finland: An evaluation of change management in 21 large Finnish organizations Henrikki Tikkanen, Pasi Pölönen (pp. 10 - 25) Keywords: BPR, Methodology, Organizational change Article type: Case study Please login \| Abstract & purchase [ HTML & PDF (248kb) ] \| Reprints & permissions
843386	The engineer availability process: A study of a predictive process S. Evans, B. G. Dale (pp. 26 - 38) Keywords: Maintenance, Performance measurement, Predictive process, Re-engineering Article type: Case study Please login \| Abstract & purchase [ HTML & PDF (54kb) ] \| Reprints & permissions
843387	Best practice in the car after-sales service: An empirical study of Ford, Toyota, Nissan and Fiat in Germany - Part II Olajide Omotuyi Ehinlanwo, Mohamed Zairi (pp. 39 - 53) Keywords: After-sales service, Benchmarking, Germany, Marketing, Motor industry Article type: Case study Please login \| Abstract & purchase [ HTML & PDF (62kb) ] \| Reprints & permissions
843388	The design and implementation of the balanced business scorecard: An analysis of three companies in practice Stephen R. Letza (pp. 54 - 76) Keywords: Performance measurement, Strategy model Article type: Case study Please login \| Abstract & purchase [ HTML & PDF (97kb) ] \| Reprints & permissions

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