ISSN: 1359-8538
Merged into: International Journal of Quality & Reliability Management
Online from: 1996
Subject Area: Managing Quality
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| 843644 | An empirical investigation into methods affecting the quality of new product innovations Eric H. Kessler, Alok K. Chakrabarti (pp. 302 - 319) Keywords: Innovation, New product development, Organizational effectiveness, Quality, Strategic management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (137kb) ] | Reprints & permissions |
| 843645 | Application of data envelop analysis in benchmarking Christian N. Madu, Chu-Hua Kuei (pp. 320 - 327) Keywords: Benchmarking, Organizational performance, Quality management, Small firms Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (68kb) ] | Reprints & permissions |
| 843646 | Strategic approaches, organizational design and quality management: Integration in a fit and contingency model M.D. Moreno-Luzón, F.J. Peris (pp. 328 - 347) Keywords: Contingency theory, Organizational design, Quality management, Strategic planning, Values Article type: Research Paper Please login | Abstract & purchase [ HTML & PDF (153kb) ] | Reprints & permissions |
| 843647 | An empirical assessment of quality: research considerations Christian N. Madu (pp. 348 - 355) Keywords: Design, Empirical studies, Methodology, Quality management, Research Article type: Research Paper Please login | Abstract & purchase [ HTML & PDF (63kb) ] | Reprints & permissions |
| 843648 | Comparing tools for service quality evaluation Fiorenzo Franceschini, Marco Cignetti, Mara Caldara (pp. 356 - 367) Keywords: Customer satisfaction, Evaluation, Service quality Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (121kb) ] | Reprints & permissions |
| 843649 | QUALITY CORNER: Internal assessment methodologies: the ubiquity and usefulness of the Baldrige criteria J. Michael Reames (pp. 368 - 375) Keywords: Assessment, Baldrige Award, Kaizen, Organizational performance, Process management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (59kb) ] | Reprints & permissions |
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