Integration and coordination in healthcare: an operations management view

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Journal of Integrated Care

ISSN: 1476-9018

Online from: 1996

Subject Area: Health Care Management/Healthcare

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Document Information:
Title:	Integration and coordination in healthcare: an operations management view
Author(s):	Paul Lillrank, (Department of Industrial Engineering and Management, Aalto University, Finland)
Citation:	Paul Lillrank, (2012) "Integration and coordination in healthcare: an operations management view", Journal of Integrated Care, Vol. 20 Iss: 1, pp.6 - 12
Keywords:	Coordination of care, Design rules, Design science, Health care, Integration of care, Operations management
Article type:	Conceptual paper
DOI:	10.1108/14769011211202247 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Abstract:	Purpose – The purpose of this paper is to present a definition of integration and coordination in health service production, and to derive basic design rules. Design/methodology/approach – The paper is based on an operations management perspective and applies a design science methodology to identify purposes, contexts, and design rules. Findings – Integration and coordination need to be conceptually separated, as the former means the merger of various service contributions into a common understanding, while the latter means the arrangement of service elements into processes. Research limitations/implications – The paper is theoretical, and based on one perspective. Practical implications – Basic design rules for bottom-up care integration are presented. Originality/value – The paper provides a novel perspective to the discourse on integrated care.