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Editorial team

Editor

Jay Kandampully
Ohio State University, USA
kandampully.1@osu.edu

Founding Editor

Robert Johnston (deceased), Warwick Business School, UK

Former Editor

Bo Edvardsson, Karlstad University, Sweden

Editorial Assistant

Ria Duddy
(SERI) - Initiative, USA
riaduddy@seri-initiative.org

Research Review Editor

Javier Reynoso
Graduate School of Management and Leadership (EGADE), Avenida Fundadores y Rufino Tamayo, Colonia Valle Oriente, San Pedro Garza Garcia C.P. 66269, Neuvo Leon 66269, Mexico
jreynoso@itesm.mx

Managing Editor

Ruth Bailey
rbailey@emeraldinsight.com

Publisher

Juliet Harrison
jharrison@emeraldinsight.com

Expert Research Panel Chair - E-service and Social Media

Werner H. Kunz, University of Massachusetts Boston, USA

Expert Research Panel Chair - OB and Emotions

Markus Groth, The University of New South Wales, Australia

Expert Research Panel Chair - Service Design

Byron Keating, University of Canberra, Australia

Expert Research Panel Chair - Service Innovation

Tor Wallin Andreassen, Norwegian School of Management, Norway

Expert Research Panel Chair - Servitisation

Heiko Gebauer, Eawag: Swiss Federal Institute of Aquatic Science and Technology, Switzerland

Editorial Advisory Board

Lerzan Aksoy, Fordham University, USA
Ravi S Behara, Florida Atlantic University, USA
Mary Jo Bitner, Arizona State University, USA
David E Bowen, Thunderbird - The American Graduate School of International Management, USA
Stephen W Brown, Arizona State University, USA
François Carrillat, HEC Montréal, Canada
Kah-Hin Chai, National University of Singapore, Singapore
Richard B Chase, University of Southern California, USA
Veena Chattaraman, Auburn University, USA
Jean-Charles Chebat, HEC Montreal, Canada
Tan Kay Chuan, National University of Singapore, Singapore
J Joseph Cronin, Jr, Florida State University, USA
Lawrence F Cunningham, University of Colorado at Denver, USA
Mark M Davis, Bentley University, USA
Ko de Ruyter, University of Maastricht, Netherlands
Bo Edvardsson, Karlstad University, Sweden
Bo Enquist, Karlstad University, Sweden
Raymond P Fisk, Texas State University, USA
Sabine Fliess, Fern Universitat in Hagen, Germany
Robert C Ford, University of Central Florida, USA
Margareta Friman, Karlstad University, Sweden
Dwayne D Gremler, Bowling Green State University, USA
Kjell Grønhaug, Norwegian School of Economics and Business Administration, Norway
Christian Grönroos, Hanken School of Economics, Finland
Thorsten Gruber, University of Manchester, UK
Evert Gummesson, Stockholm University, Sweden
Anders Gustafsson, Karlstad University, Sweden
James L Heskett, Harvard Business School, USA
Maria Holmlund-Rytkönen, Swedish School of Economics, Finland
Elina Jaakkola, University of Turku, Finland
Joby John, University of Lousiana at Lafayette, USA
Lester W Johnson, The University of Melbourne, Australia
Michael D Johnson, Cornell University, USA
Hans Kasper, Maastricht University, Netherlands
Timothy L Keiningham, IPSOS Loyalty, USA
Beomcheol (Peter) Kim, Auckland University of Technology, New Zealand
Sheryl Kimes, Cornell University, USA
Philipp Klaus, ESCE International Business School, France
Per Kristensson, Karlstad University, Sweden
Even J. Lanseng, Norwegian Business School, BI, Norway
Jos Lemmink, Maastricht University, Netherlands
Annouk Lievens, University of Antwerp, Belgium
Veronica Liljander, Swedish School of Economics and Business Administration, Finland
Ian Lings, Queensland University of Technology, Australia
Sylvia J Long-Tolbert, University of Toledo, USA
Peter R Magnusson, Karlstad University Service Research Center, Sweden
Anna S Mattila, Pennsylvania State University, USA
Jan Mattsson, Roskilde University, Denmark
Bert R Meijboom, Tilburg University, Netherlands
Anton Meyer, Ludwig-Maximillian-Universitat, Germany
Peter Naudé, Manchester Business School, UK
Irene Ng, University of Warwick, UK
Chiara Orsingher, University of Bologna, Italy
Amy L Ostrom, Arizona State University, USA
A Parasuraman, University of Miami, USA
Paul G Patterson, The University of New South Wales, Australia
Anat Rafaeli, Technion - Israel Institute of Technology, Israel
Javier Reynoso, EGADE, Instituto Tecnológico de Monterrey, Mexico
Henk Roest, Tilburg University, Netherlands
Inger Roos, Karlstad University, Sweden
Aleda V Roth, Clemson University, USA
Benjamin Schneider, University of Maryland, USA
Jeffrey S. Smith, Florida State University, USA
Magnus Soderlund, Stockholm School of Economics, Sweden
Amrik Sohal, Monash University, Australia
David Solnet, University of Queensland, Australia
Tore Strandvik, Hanken Swedish School of Economics, Finland
Jillian C Sweeney, University of Western Australia, Australia
Jaana Tähtinen, University of Oulu, Finland
David A Tansik, The University of Arizona, USA
Stephen S Tax, University of Victoria, Canada
Gail Ayala Taylor, Tuck School of Business at Dartmouth, USA
Steven A Taylor, Illinois State University, USA
James Teboul, INSEAD, France
Bård Tronvoll, Hedmark University College, Norway
Allard C R van Riel, Radboud University, Netherlands
Stephen L Vargo, University of Hawaii at Manoa, USA
Patrick Vesel, Pristop, Slovenia
Chris Voss, London Business School, UK
Martin Wetzels, Maastricht University, Netherlands
Jochen Wirtz, National University of Singapore, Singapore
Lars Witell, Karlstad University, Sweden

* 2011 Journal Citation Reports® (Thomson Reuters, 2012)

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