Currently published as: International Journal of Productivity and Performance Management
Online from: 1952
Subject Area: Performance Management and Measurement
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Article citation: , (2001) "Mouth, again!", Work Study, Vol. 50 Iss: 1, pp. -
Its not surprising that "word of mouth" wins (see item 1) we are constantly reminded of this. I used the phrase "Unintended consequences" in a meeting four days ago (I told you I liked the phrase). Within two days, I had heard the phrase echoed back to me in other meetings. It was uncanny and a little unnerving to see how quickly my colleagues had picked up on it. Still, it does show that the phrase has resonance with a lot of people I'm sure you'll all be using it soon!