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Home > International Journal of Service Industry Management > Table of contents:Volume 19 issue 5 - Latest Issue
International Journal of Service Industry Management
ISSN: 0956-4233
Currently published as: Journal of Service Management
Online from: 1990
Subject Area: Industry and Public Sector Management
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Table of contents:
Volume 19 issue 5 - Latest Issue
Published: 2008, Start page: p552Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1751703 | Revisiting the smiling service worker and customer satisfaction Magnus Söderlund, Sara Rosengren (pp. 552 - 574) Keywords: Customer satisfaction, Service industries Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (144kb) ] | Reprints & permissions |
| 1751704 | Stressors and resources in customer service roles: Exploring the relationship between core self-evaluations and burnout Dana Yagil, Gil Luria, Iddo Gal (pp. 575 - 595) Keywords: Customer service management, Stress Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (123kb) ] | Reprints & permissions |
| 1751705 | Exploring tools for learning about customers in a service setting Karolina Wägar (pp. 596 - 620) Keywords: Ethnography, Learning, Social interaction Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (138kb) ] | Reprints & permissions |
| 1751706 | Development of an integrated product-service roadmap with QFD: A case study on mobile communications Yoonjung An, Sungjoo Lee, Yongtae Park (pp. 621 - 638) Keywords: Integration, Mobile communication systems, Quality function deployment Article type: Case study Please login | Abstract & purchase [ HTML & PDF (324kb) ] | Reprints & permissions |
| 1751707 | Revisit service classification to construct a customer-oriented integrative service model Chun-Hsien Liu, Chu-Ching Wang, Yueh-Hua Lee (pp. 639 - 661) Keywords: Management strategy, Mathematical modelling Article type: Conceptual paper Please login | Abstract & purchase [ HTML & PDF (129kb) ] | Reprints & permissions |
| 1751708 | An examination of the impact of cultural orientation and familiarity in service encounter evaluations Paul G. Patterson, Anna S. Mattila (pp. 662 - 681) Keywords: Customers, Service failures Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (112kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 1751702 | Services Science – Fundamentals, Challenges and Future Developments Javier Reynoso pp. 682 - 682 Please login | Abstract & purchase [ HTML ] Note from the publisher |
| 1751710 | Note from the publisher Vicky Williams Abstract | View HTMLEditorial |
| 1751709 | Editorial Bo Evardsson Abstract | View HTML |
Further Information
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