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Home > International Journal of Service Industry Management > Table of contents:Volume 15 issue 3
International Journal of Service Industry Management
ISSN: 0956-4233
Currently published as: Journal of Service Management
Online from: 1990
Subject Area: Industry and Public Sector Management
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Table of contents:
Volume 15 issue 3
Published: 2004, Start page: p230Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 851790 | The structure of commitment in consumer-retailer relationships: Conceptualization and measurement Manuel Sánchez, M. Angeles Iniesta (pp. 230 - 249) Keywords: Banking, Customer relations, Mathematical modelling Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (267kb) ] | Reprints & permissions |
| 851791 | Personal control and coping with retail crowding Delphine Dion (pp. 250 - 263) Keywords: Consumer behaviour, Individual behaviour, Marketing, Promotional methods Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (190kb) ] | Reprints & permissions |
| 851792 | Collaborative relationship bundling: a new angle on services marketing José M. Barrutia Legarreta, Carmen Echebarria Miguel (pp. 264 - 283) Keywords: Product mix, Relationship marketing, Servicing Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (198kb) ] | Reprints & permissions |
| 851793 | Market orientation, brand investment, new service development, market position and performance for service organisations Sheelagh Matear, Brendan J. Gray, Tony Garrett (pp. 284 - 301) Keywords: Brands, Innovation, Management strategy, Market orientation, Performance measures Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (168kb) ] | Reprints & permissions |
| 851794 | Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services Zhilin Yang, Xiang Fang (pp. 302 - 326) Keywords: Customer satisfaction, Electronic commence, Internet, Securities markets, Servicing Article type: General review Please login | Abstract & purchase [ HTML & PDF (227kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 1494059 | E-service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away Marcel van Birgelen pp. 327 - 327 Please login | Abstract & purchase [ HTML ] |
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