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Home > International Journal of Service Industry Management > Table of contents:Volume 16 issue 3
International Journal of Service Industry Management
ISSN: 0956-4233
Currently published as: Journal of Service Management
Online from: 1990
Subject Area: Industry and Public Sector Management
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Table of contents:
Volume 16 issue 3
Published: 2005, Start page: p217Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1508959 | The comparative analysis of TQM practices and quality performance between manufacturing and service firms Daniel I. Prajogo (pp. 217 - 228) Keywords: Manufacturing industries, Service industries, Total quality management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (125kb) ] | Reprints & permissions |
| 1508960 | Customer frustration in loyalty programs Bernd Stauss, Maxie Schmidt, Andreas Schoeler (pp. 229 - 252) Keywords: Customer loyalty, Customer relations Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (215kb) ] | Reprints & permissions |
| 1508961 | Connecting organizational human resource practices to consumer satisfaction: Outlining a potential causal mechanism Karthik Namasivayam (pp. 253 - 270) Keywords: Consumer satisfaction, Human resource strategies, Service delivery, Service industries Article type: Conceptual paper Please login | Abstract & purchase [ HTML & PDF (124kb) ] | Reprints & permissions |
| 1508962 | Heckit modelling of tourist expenditure: evidence from Spain Juan L. Nicolau, Francisco J. Más (pp. 271 - 293) Keywords: Decision making, Leisure activities, Modelling, Spain, Tourism management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (146kb) ] | Reprints & permissions |
| 1508963 | Developing new frameworks for operations strategy and service system design in electronic commerce Cho Sung-Eui (pp. 294 - 314) Keywords: Corporate strategy, Design, Electronic commerce, Service delivery, Service operations Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (377kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 1508958 | Service Magic: The Art of Amazing Your Customers Paul Gemmel pp. 315 - 315 Please login | Abstract & purchase [ HTML ] |
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