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Home > International Journal of Service Industry Management > Table of contents:Volume 19 issue 4
International Journal of Service Industry Management
ISSN: 0956-4233
Currently published as: Journal of Service Management
Online from: 1990
Subject Area: Industry and Public Sector Management
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Table of contents:
Volume 19 issue 4
Published: 2008, Start page: p441Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1740197 | The service recovery paradox: true but overrated? Stefan Michel, Matthew L. Meuter (pp. 441 - 457) Keywords: Banking, Customer loyalty, Customer satisfaction, Service industries Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (104kb) ] | Reprints & permissions |
| 1740198 | The influence of selling behaviors on customer relationships in financial services Min-Hsin Huang (pp. 458 - 473) Keywords: Customer orientation, Employees, Financial services, Selling, Taiwan Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (111kb) ] | Reprints & permissions |
| 1740199 | Key strategies for the successful involvement of customers in the co-creation of new technology-based services Per Kristensson, Jonas Matthing, Niklas Johansson (pp. 474 - 491) Keywords: Customer orientation, Customer relations, Product development, Service levels Article type: Case study Please login | Abstract & purchase [ HTML & PDF (111kb) ] | Reprints & permissions |
| 1740200 | The role of post-training self-efficacy in customers' use of self service technologies Xinyuan Zhao, Anna S. Mattila, Li-Shan Eva Tao (pp. 492 - 505) Keywords: Customer satisfaction, Self-service, Services, Training, Vending machines Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (101kb) ] | Reprints & permissions |
| 1740201 | The relationships between operations strategies and operations activities in service context Daniel I. Prajogo, Christopher M. McDermott (pp. 506 - 520) Keywords: Australia, Operations management, Performance measurement (quality), Service operations Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (93kb) ] | Reprints & permissions |
| 1740202 | The impact of other-customer failure on service satisfaction Wen-Hsien Huang (pp. 521 - 536) Keywords: Buying behaviour, Customer satisfaction, Employee behaviour, Services, Social interaction Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (106kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 1740196 | In Search of a New Logic for Marketing – Foundations of Contemporary Theory Javier Reynoso pp. 537 - 537 Please login | Abstract & purchase [ HTML ] Call for papers |
| 1740203 | Special issue on Interventionist research Abstract | View HTML |
| 1740204 | The 11th International Research Symposium on Service Excellence in Management (QUIS) Abstract | View HTML |
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