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Home > Benchmarking for Quality Management & Technology > Table of contents:Volume 3 issue 4
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Currently published as: Benchmarking: An International Journal
Online from: 1994
Subject Area: Managing Quality
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Table of contents:
Volume 3 issue 4
Published: 1996, Start page: p4Icon key: 
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| 842928 | Implementing quality management in the hospitality industry: Current efforts and future research directions Jaideep Motwani, Ashok Kumar, Mohamed A. Youssef (pp. 4 - 16) Keywords: Hospitality industry, Hotels, Quality management, Service quality Article type: Literature review Please login | Abstract & purchase [ HTML & PDF (54kb) ] | Reprints & permissions |
| 842929 | A quality assessment instrument for multi-criteria decision support software Enrique G. Zapatero (pp. 17 - 27) Keywords: Computer software, Decision-support systems, Management information systems, Quality Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (44kb) ] | Reprints & permissions |
| 842930 | Benchmarking and gap analysis: what is the next milestone? Gerald J. Balm (pp. 28 - 33) Keywords: Benchmarking, Customer satisfaction, Gap analysis, Quality improvement Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (27kb) ] | Reprints & permissions |
| 842931 | An application of benchmarking in the dairy industry Alan S. Khade, Scott K. Metlen (pp. 34 - 41) Keywords: Benchmarking, Business strategy, Corporate culture, Dairy industry, Operations management Article type: Case study Please login | Abstract & purchase [ HTML & PDF (33kb) ] | Reprints & permissions |
| 842932 | Leading practices for achieving quality and high performance James R. Evans (pp. 43 - 58) Keywords: Baldrige Award, Organizational performance, Quality Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (73kb) ] | Reprints & permissions |
| 842933 | Supplier selection in an advanced manufacturing technology environment: an optimization model Mohamed A. Youssef, Mohammed Zairi, Bidhu Mohanty (pp. 60 - 72) Keywords: Advanced manufacturing technologies, Modelling, Supply Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (53kb) ] | Reprints & permissions |
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