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Home > International Journal of Productivity and Performance Management > Table of contents:Volume 59 issue 8
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Previously published as: Work Study
Online from: 2004
Subject Area: Performance Management and Measurement
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Table of contents:
Volume 59 issue 8
Published: 2010, Start page: p717Icon key: 
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| 1891501 | Prototype KPIs for rural infrastructure development: The practice of sub-district local governments Suchanya Posayanant, Chotchai Chareonngam (pp. 717 - 733) Keywords: Critical success factors, Local government, Performance management, Quality indicators, Thailand, Value chain Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (507kb) ] | Reprints & permissions |
| 1891502 | An investigation on PMS attributes in service organisations in Malaysia Amizawati Mohd Amir, Nik Nazli Nik Ahmad, Muslim Har Sani Mohamad (pp. 734 - 756) Keywords: Malaysia, Performance measures, Service industries Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (151kb) ] | Reprints & permissions |
| 1891503 | Lean six sigma in a call centre: a case study Alessandro Laureani, Jiju Antony, Alex Douglas (pp. 757 - 768) Keywords: Call centres, Lean production, Operations management, Production improvement, Six sigma Article type: Case study Please login | Abstract & purchase [ HTML & PDF (216kb) ] | Reprints & permissions |
| 1891504 | A new standardization model for physician staffing at hospitals Irad Ben-Gal, Michael Wangenheim, Avraham Shtub (pp. 769 - 791) Keywords: Customer service management, Doctors, Hospitals, Israel, Manpower planning, Modelling Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (285kb) ] | Reprints & permissions |
| 1891505 | Understanding management control systems in call centers Renu Desai (pp. 792 - 810) Keywords: Call centres, Contingency planning, Control systems, Employee attitudes, Management strategy Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (119kb) ] | Reprints & permissions |
| 1891506 | International differences in job satisfaction: The effects of public service motivation, rewards and work relations Jonathan H. Westover, Jeannette Taylor (pp. 811 - 828) Keywords: Employee attitudes, Employee relations, Job satisfaction, National cultures, Performance management Please login | Abstract & purchase [ HTML & PDF (103kb) ] | Reprints & permissions |
News
| Article Id: | Article Information: |
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| 1891508 | King’s Fund supports GP commissioning in UK health service Please login | Abstract & purchase [ HTML ] |
| 1893248 | New York, New York ... so good Please login | Abstract & purchase [ HTML ] |
| 1893249 | Phone for best price Please login | Abstract & purchase [ HTML ] |
| 1893250 | Plantations need to grow Please login | Abstract & purchase [ HTML ] |
| 1893251 | Robot inspires men Please login | Abstract & purchase [ HTML ] |
| 1893252 | Holland scores Please login | Abstract & purchase [ HTML ] |
| 1893253 | UK public sector productivity falls Please login | Abstract & purchase [ HTML ] Events |
| 1891509 | Events Please login | Abstract & purchase [ HTML ] Editorial |
| 1891507 | Editorial Thomas Burgess, John Heap Please login | Abstract & purchase [ HTML ] |
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