Introduction

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Advances in Management Accounting

ISSN: 1474-7871
Series editor(s): Professor Marc Epstein and Professor John Y. Lee

Subject Area: Accounting and Finance

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Document Information:
Title:	Introduction
Author(s):	Marc J. Epstein, John Y. Lee
Volume:	19 Editor(s): Marc J. Epstein, John Y. Lee ISBN: 978-0-85724-817-6 eISBN: 978-0-85724-818-3
Citation:	Marc J. Epstein, John Y. Lee (2011), Introduction, in Marc J. Epstein, John Y. Lee (ed.) Advances in Management Accounting (Advances in Management Accounting, Volume 19), Emerald Group Publishing Limited, pp.xv-xix
DOI:	10.1108/S1474-7871(2011)0000019006 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Article type:	Editorial
Extract:	This volume of Advances in Management Accounting (AIMA) begins with a chapter by Walker, Fleischman, and Johnson that presents an interesting commentary that encourages investigation of management accounting (MA) service quality via comparisons of perceptions by service users and providers. The authors argue that such comparisons are important in order to satisfy the needs of service users, assure good communications, justify the costs of MA, promote improved decision making, and help improve the organizational standing of MA. They review literature from accounting, service marketing, and information systems, a common information service with similarities to accounting, to argue the case for conducting research on MA service quality.