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Managing Service Quality

An International Journal

ISSN: 0960-4529

Full text online
 
2011 Impact Factor: 0.642 *  Content: Table of Contents  |  Latest Issue RSS 
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other: Journal News (inc. calls for papers)  |  Sample articles  |  Events  |  Recommend this journal

Journal news

16th November 2012: We are deeply saddened to let you know that Robert (Bob) Johnston one of the Editorial Board members of MSQ, and a key figure in the field passed away earlier this week. A number of his colleagues have passed on their condolences, which can be seen here: http://www.emeraldinsight.com/products/journals/news_story.htm?id=4400

Unique attributes

The journal aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also appeals to practitioners. Recognizing the importance of the service sector all over the globe, the journal encourages submissions from around the world. MSQ gives prominence to research based on real world data, be it quantitative or qualitative. The journal also welcomes the submission of conceptual papers that make a substantive theoretical and/or methodological contribution to the scholarly literature in service management. MSQ publishes double-blind reviewed papers and encourages submissions from both academics and practitioners.

Topicality

Changing climates in the economy, social structures, and political as well as technological fields are creating sea-changes in the philosophy, aims and structure of many businesses. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global and multi-cultural perspective.

Key benefits

To the readership, the journal offers latest service management research in a style appealing to both academic and practitioner audiences. To the contributors, the journal offers a short turnaround time that enables early publication of their research.

Key journal audiences

Academics, researchers and students of Service Management
Practitioners of Service Management

Coverage

The journal covers a broad range of topics including: Service Quality; Service Innovation; Customer Satisfaction and Loyalty; Service Marketing; Service Operations; Service HRM; Service Information Systems; International Service Management; Internet and Digital Services; Service Entrepreneurship; and Sustainability Management in Services.
 

MSQ is abstracted and indexed in:

• ABI/INFORM
• Business Source Alumni
• Business Source Complete
• Business Source Premier
• Cabell's Dictionary of Publishing Opportunities in Management and Marketing
• Current Abstracts
• Emerald Management Reviews
• Materials Business File
• Mechanical & Transportation Engineering Abstracts
• METADEX
• PsycINFO
• Scopus
• TOC Premier

Managing Service Quality is available as part of an online subscription to the Emerald Operations, Logistics & Quality eJournals Collection. For more information, please email collections@emeraldinsight.com or visit the Emerald Operations, Logistics & Quality eJournals Collection page.

This journal is a member of and subscribes to the
principles of the Committee on Publication Ethics.

* 2011 Journal Citation Reports® (Thomson Reuters, 2012)