California’s pension and retirement fund (CalPERS) system
, 209
Campbell Soup Company
, xi, xii, xix, xx, 4, 14, 27, 72, 102, 106, 107, 109, 111, 112, 113, 131
Capacity building, goal of
, 127–128
Carbon dioxide (CO2) emissions
, 152
Carbon Disclosure Program (CDP)
, 113, 133, 205, 211
extensive disclosure requests
, 205
ranking of companies
, 205
Carbon neutrality, goal of
, 144–145
Carroll School of Management
, xiii, xvii, xx, 70
Cathedral thinking, concept of
, 196–198
CDP. See Carbon Disclosure Program (CDP)
CEOs
, xxviii, 6, 8, 27, 35, 70, 112, 211
CERES. See Coalition for Environmentally Responsible Economies (CERES)
CFP. See Corporate financial performance (CFP)
Charitable Foundation, need for
, 166–169
Client relationship management (CRM)
, 163
Coalition for Environmentally Responsible Economies (CERES)
, 204
Codes of conduct
, 126–128
creation of
, 130
in electronics industry
, 130–131
ethical and responsible
, 128
legality of
, 132–133
Social Accountability 8000 (SA 8000)
, 131
of suppliers
, 134
working with
, 128–131
Collaborations
, 107
practice with competitors
, 31
Commitment policies, conflict of
, 172
Communication process
, 110
Communication skills
, 187
Community members
, xxxiii
Commuting, workplace
, 151–152
Company / company business
competition among
, 14–16
in public policy debate
, 29–30
purpose of
, 3–6, 7
strategy
, 7
uniqueness, reasons for
, 9–11
vision
, 7
Competition, business
, 147
Competitive advantage
, 84–85
Competitors
, 3, 11, 15–16, 25, 72, 76, 135, 141, 147, 206, 212
Compliance, issues of
, 127
Conflict-free products
, 48
Conflict minerals
, 22, 125, 135
Conflict of interest
, 172
Consumer Goods Forum (CGF)
, 131, 133
Consumers
, 7, 12, 15, 20, 22, 32, 47–48, 72, 102, 106, 123
brand
, 55
changes over due course of time and geography
, 5
decision on purchasing
, 47
food habit during 1970s
, 40
research on
, 47
in sharing economy
, 5
Context-based goals
, 147–148
Contracts, supplier
, 126
code of conduct
, 126
Corporate business strategy
aspects of
competitors
, 72
customers
, 72
economic logic
, 71–72
market arena
, 73
supply chain
, 72
definition of
, 71
Corporate citizenship
, xix, xxv, 4, 7–8, 9–11, 13, 40, 62, 125, 141, 150, 159
business strategy, connected to
, 70
codes of conduct for suppliers
, 50
disclosure regulations, focus on
, 22
environment, importance of
, 51–52
innovative cycle
, 155
management of
, 31–33
managers
, xiii
performance regulations companies
, 21
performance and reputation
, 121
relationship building
, 19
reporting
, 204
risks and opportunities for
, 121
scope of
, xxvii
strategy and programs
, xxx–xxxi, 3, 7–8, 82, 155
constant change
, 114–115
core competencies
, 23–24
differentiation of
, 11–12
elements
, 93
integrating with vision and company strategy
, xxxv
issue focus
, 79–84
overcoming barriers
, xxxii–xxxiii
portfolio of activities
, 93
return value to companies
, 78
right metrics and incentives
, 112–114
right people in board, importance of
, 102–105
right processes
, 110–111
right structure
, 106–110
within supply chain
, 136
sustainability
, 142
spheres of
, 52
and team’s work
, 133–135
value of
, 213
working together, advantages of
, 35–36
Corporate communication
, 188
action-oriented
, 193
communication skills
, 187
emotional elements
, 192, 194, 197
limited
, 195
for program development
, 189–190
rational
, 192–193
simple
, 195–196
for stakeholders
, 191–196
time sensitive
, 192
validation of
, 193–194
Corporate financial performance (CFP)
, xxvi
Corporate governance
, xxvi
Corporate Responsibility (CR)
, xxiii, xxv, 9, 163
commitment to the community
, 178–180
Corporate social performance (CSP)
, xxvi
Corporate Social Responsibility (CSR)
, xx, xxiii, xxv
Corporate strategy, for innovation
, 154–155
Corporate volunteer programs
, 178
See also Employee volunteer programs
Corporation for National and Community Service
, 179
2014 Volunteering and Civic Engagement in the United States report
, 179
CSP. See Corporate social performance (CSP)
Customers
, xxvii, xxx, 5, 7, 14, 20, 35, 39, 40, 44, 50, 69, 72, 77, 93, 159, 177, 208, 210
relation with production
, 20–24
strategy change impact on
, 7
trust your values
, 213
Electronics Industry Citizenship Coalition (EICC)
, 31, 131, 133, 220
Emotions
, 194–195, 197–198
Employee health and well-being
, 148–149
Employee involvement programs
, 159, 160
Employees
, xxxiv
ages and stages, options from employer
, 44–47
groups, motivation to
, 112
important for stakeholder group
, 19
mid-stage
, 45
recognition
, 161
programs
, 112
as stakeholders
, 41–43
Employee volunteerism strategy
, 6
Employee volunteer programs
, 176
benefits of
, 179
during employee recruitment
, 179
related to corporate giving
, 179
for team-building and development
, 179
value of
, 176–180
Energy, notion of
, 143–145
Environmental Protection Agency (EPA)
, 129, 144, 152
Environmental, Social, and Governance (ESG)
, xxiii, 34, 208
corporate and financial performance, relationship between
, xxvii
disclosures
, 206
expenditures
, xxv
issues
, 28, 33
reporting
, 206
trends
, 26
Environmental stewardship
, 106
Environmental sustainability
, 145
EPA. See Environmental Protection Agency (EPA)
EPEAT (standards for technology products)
, 130
ESG. See Environmental, Social, and Governance (ESG)
Science, technology, engineering, and mathematics (STEM) education
, 161, 166
Securities and Exchange Commission (SEC)
, 76, 206, 207
Self-assessment strategy
, 24–25
Single-issue focused organizations
, 25
Skill development
, 178
for corporate citizenship
, 187
Smith, Katherine Valvoda
, xi, xxi
Social Accountability 8000 (SA 8000)
, 131
Social impact
, xx, xxiii, xxxiii, 176
Social Investment Forum (SIF), U.S.
, 35
Socially responsible investors (SRIs)
, 33, 209
Societal impact, of corporate giving
, 165
Speres of sustainability
, 52
SRIs. See Socially responsible investors (SRIs)
Stakeholders
, 39, 202
analysis of
, 42–43
challenges to work with
, 25–30
corporate citizenship program impact on
, 53
engagement
, 209
existence in hierarchy
, 39
groups
impact on business value
, 41
importance of
, 65
before issues
, 54–58
materiality matrix for issue management, analysis of
, 58–64
potential, steps to analyse
, 57
prioritization
, 54–57
strategies for customers expectations
, 40
types of
, xxxiii
Stakeholder salience
, 42–43
Stangis, Dave
, xix–xx, 106, 108–109
STEM. See Science, technology, engineering, and mathematics (STEM) education
Strategy(ies)
ability of company to execute
, 77
bases, coverage of
, 92–94
connecting with corporate citizenship
, 77
definition of
, 70
logic behind
, 90–92
methods to find own
, 76–77
mobilization of forces
, 70–71
of own company
, 73–75
recruitment of skilled workforce
, 78
risks and opportunities, dimensions of
, 76
roots of
, 70
systematic arrangement
, 201
Suppliers
behavior of
, 134
codes of conduct
, 134
of company
, 49–50
performance of
, 134
responsibilities of
, 126–128
selection of
, 127
termination of
, 127
Supplier business reviews (SBRs)
, 127
Supplier management program, elements of
, 126–128
Supply chain
, 72, 121, 132, 141
child labor in
, 124
corporate citizenship within
, 136
in food industry
, 125
global
, 126
of global brands
, 126
management of
, 122
people involved in
, 136–138
resources for
environmental expectations
, 133
social expectations
, 132
risk associated with
, 125
from risk to reward
, 135–136
steps for mapping
, 124–128
Sustainability Accounting Standards Board (SASB)
, 208
Sustainability policy, factors influencing
, 123
Sustainable business strategy
, 143
energy use
, 143–144
waste, recycling of
, 145–146
water
, 145
Sustainable Development Goals (SDGs)
, xxviii, 23
Sustainable Packaging Coalition
, 154
SWOT analysis
, 79, 84, 88