Table of contents
Levels of satisfaction among Asian and Western travellers
Tat Y. Choi, Raymond ChuGiven the rapidly changing profile of travellers, in terms of their nationality, this study investigates Asian and Western travellers’ perceptions about the service quality of…
Challenge to world‐class manufacturing
H. YamashinaDeals with the basic requirements for world‐class manufacturing and discusses the role of total productive maintenance (TPM) in helping to achieve world‐class manufacturing…
TPM implementation in China: a case study
Albert H.C. Tsang, P.K. ChanTotal productive maintenance (TPM) is an innovative approach to maintenance which holds the potential for enhancing effectiveness of production facilities. It demands significant…
TQM in Australian manufacturing: factors critical to success
A.S. Sohal, M. TerziovskiDiscusses the trends in the adoption of quality management practices in the Australian manufacturing industry and highlights some of the barriers to the adoption of such…
Total quality management, ISO 9000 certification and performance improvement
Hongyi SunRecords the research on the relationship between TQM, ISO 9000 certification and business performance improvement. The research is based on a survey conducted in Norway. Finds…
Operating frameworks for statistical quality engineering
T.N. GohThe attainment of superior quality and reliability in a manufactured product depends upon the existence of a framework integrating an organization’s capabilities in management…
Optimum prioritisation and resource allocation based on fault tree analysis
M. Xie, K.C. Tan, K.H. Goh, X.R. HuangFault tree analysis (FTA) is a technique widely used in the study of the reliability of industrial systems and to quantify risks associated with potentially hazardous systems…
Markovian availability modeling for software‐intensive systems
Koichi Tokuno, Shigeru YamadaIt is important to take into account the trade‐off between hardware and software systems when total computer‐system reliability/performance is evaluated and assessed. Develops an…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony