Strategic Outsourcing: An International Journal: Volume 7 Issue 1

A qualitative study on evolution of relationships between third-party logistics providers and customers into strategic alliances

Sanjay Sharma, Aniket Ghosh Choudhury

– The purpose of this exploratory study is to highlight the stages in the relationship which eventually lead to an integrated logistics alliance.

On the attractiveness of the UK for outsourcing services

Ilan Oshri, M.N. Ravishankar

Outsourcing is in a new era: an era of value-adding services, innovation and transformation. An era that shifts competition to skills and expertise where the main focus of key…

Factors influencing the shaping of shared services business models: Balancing customization and standardization

Anton Joha, Marijn Janssen

Shared services are often viewed as a single type of business model but in reality, shared services can be organized in different ways. The goal of this research is to understand…

Business process outsourcing and dynamic innovation

Mary Lacity, Leslie Willcocks

This paper aims to answer the question: how do clients and BPO service providers work together to foster dynamic innovation? Dynamic innovation is a process by which clients…