Level of user satisfaction on the Facebook library
ISSN: 0741-9058
Article publication date: 2 May 2019
Issue publication date: 2 May 2019
Abstract
Purpose
Facebook is a social networking media that has a big share in sharing information. Therefore, the college library that aims to meet the needs of the civitas academic information utilize this social media. This study aims to determine the level of user satisfaction of Facebook library Universitas Airlangga.
Design/methodology/approach
The method used is descriptive quantitative approach. The research location is at Universitas Airlangga Library Surabaya, Indonesia. The sampling technique is purposive, using the criteria of the academic community of Universitas Airlangga who become an active member or visit the Facebook of social network Facebook owned library at least three times in the past one month. The number of samples in this study were 220 respondents.
Findings
The results of this study indicate that the level of user satisfaction on the Facebook library shows the highest is as surveillance and the level of subsequent satisfaction in a row is as social relationship, individual identity and diversion entertainment. The biggest motive utilizing the Facebook library is to search for information about the library.
Practical implications
In the era of booming social media Facebook for teenagers who are the largest users of college libraries, utilizing Facebook social networking media in the library is considered effective.
Originality/value
This area is has been rarely researched by researchers in Indonesia.
Keywords
Citation
Harisanty, D. (2019), "Level of user satisfaction on the Facebook library", Library Hi Tech News, Vol. 36 No. 3, pp. 7-8. https://doi.org/10.1108/LHTN-10-2018-0066
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited