Dimensions of e‐quality
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 May 2002
Abstract
The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
Keywords
Citation
Madu, C.N. and Madu, A.A. (2002), "Dimensions of e‐quality", International Journal of Quality & Reliability Management, Vol. 19 No. 3, pp. 246-258. https://doi.org/10.1108/02656710210415668
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited