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Dimensions of e‐quality

Christian N. Madu, Assumpta A. Madu

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 May 2002

7659

Abstract

The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.

Keywords

Citation

Madu, C.N. and Madu, A.A. (2002), "Dimensions of e‐quality", International Journal of Quality & Reliability Management, Vol. 19 No. 3, pp. 246-258. https://doi.org/10.1108/02656710210415668

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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