Achieving zero defects: The case of Star Union Engineering, Singapore
Phyllisis M. Ngin
(Department of Organisational Behaviour, Faculty of Business Administration, National University of Singapore, Singapore)
Chee Leong Chong
(Productivity & Quality Research Center, Faculty of Business Administration, National University of Singapore, Singapore)
813
Abstract
Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its “dynamic equilibrium” system drives the development of its employees and provides the link between corporate quality culture and performance. TQM ideology is diffused through a unique management and employee relations philosophy as well as the adoption of innovative mechanisms. Provides a useful reference for managers attempting to improve organizational effectiveness.
Keywords
Citation
Ngin, P.M. and Leong Chong, C. (1997), "Achieving zero defects: The case of Star Union Engineering, Singapore", Employee Relations, Vol. 19 No. 4, pp. 374-387. https://doi.org/10.1108/01425459710170103
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited