Shaken and stirred: New Zealand's interlending scene
Abstract
Purpose
The purpose of this paper is to present a review of the interlending environment in New Zealand. It aims to consider a number of changes that have occurred since research was published in 2004 and the significance of these for interlending operations.
Design/methodology/approach
The methodology adopted in this paper is one of description and interpretation.
Findings
Included is a statistical analysis based on 20 years' worth of data and comparative analysis of key service indicators. The scene is best described as one of continual change and in a state of flux.
Practical implications
As the operational model of interlending changes consideration is given to various operational issues and the impact of these for ongoing support and service provision. Also included is an initial analysis of how natural events can also impact on patterns of use and delivery.
Originality/value
Just as there have been personnel changes, so has occurred a loss of corporate knowledge. This leads into a discussion of a model for “better practice” and how this could be delivered.
Keywords
Citation
Reid, D. (2011), "Shaken and stirred: New Zealand's interlending scene", Interlending & Document Supply, Vol. 39 No. 2, pp. 94-100. https://doi.org/10.1108/02641611111138897
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited