Building a culture of quality assurance in the libraries of the University of Ljubljana

Abstract

Purpose

This paper seeks to examine measures for assessing library performance from three perspectives: efficiency, effectiveness and service quality.

Design/methodology/approach

The concepts of the measurement of library performance are discussed in order to identify appropriate research methods for studying the libraries of the University of Ljubljana.

Findings

A set of performance indicators and a research method are suggested.

Originality/value

This paper fulfils a need for a practical solution of how to improve service quality in university libraries. The libraries of the University of Ljubljana are used as a case study.

Citation

Turk, N. (2007), "Building a culture of quality assurance in the libraries of the University of Ljubljana", New Library World, Vol. 108 No. 3/4, pp. 177-182. https://doi.org/10.1108/03074800710735375