Marketing performance measurement and firm performance: Evidence from the European high‐technology sector
Abstract
Purpose
The research aims to test whether the ability to measure marketing performance affects the actual performance of firms, in the context of the European high‐tech sector. It also aims to test whether performance‐reporting frequency and size of marketing budget mediate the relationship between measurement ability and performance.
Design/methodology/approach
Survey responses collected from 157 marketers were supplemented with firm performance data.
Findings
Results show that marketing performance measurement ability positively impacts firm performance and that reporting frequency mediates this relationship.
Research limitations/implications
More attention should be given to the activities that are measured rather than the metrics in use – which receive much attention in the literature. Current interest in marketing dashboards may be overstated.
Practical implications
Enhanced ability to account for marketing leads not only to improved firm performance, but also to greater regard for marketing at the senior management level.
Originality/value
This is the first study to demonstrate a link between marketing performance measurement ability or frequency and firm performance in the European market. It also provides an insight into the chain of effects linking marketing performance measurement ability to firm performance.
Keywords
Citation
O'Sullivan, D., Abela, A.V. and Hutchinson, M. (2009), "Marketing performance measurement and firm performance: Evidence from the European high‐technology sector", European Journal of Marketing, Vol. 43 No. 5/6, pp. 843-862. https://doi.org/10.1108/03090560910947070
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited