Customer Relations Standards for a Health District
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 April 1989
Abstract
The aims of a project to introduce customer relations standards to a District Health Authority are discussed. The manner in which staff guidelines are produced and staff action programmes are developed is examined and ways in which the corporate identity of the Health Authority may be changed by improvements in customer services are explored.
Keywords
Citation
Sims, A. (1989), "Customer Relations Standards for a Health District", International Journal of Health Care Quality Assurance, Vol. 2 No. 4. https://doi.org/10.1108/09526868910140399
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited