What Makes for Successful TQM in the NHS?
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 December 1994
Abstract
A three‐year evaluation of total quality management (TQM) at NHS demonstration sites shows there are clear factors which predict successful implementation of TQM. The intention is to raise awareness at both TQM and non‐TQM sites of the need to have a structured, pre‐planned approach to TQM, based on a thorough understanding of alternative approaches.
Keywords
Citation
Joss, R. (1994), "What Makes for Successful TQM in the NHS?", International Journal of Health Care Quality Assurance, Vol. 7 No. 7, pp. 4-9. https://doi.org/10.1108/09526869410074685
Publisher
:MCB UP Ltd
Copyright © 1994, Company