Improving organisational culture through innovative development programmes

Abstract

Recognising that changing culture is the most important role of a leader, the authors provide a diagnostic description of the culture within the nursing directorate of a National Health Service Trust. When the characteristics of the prevailing culture are compared with those associated with one that is ideal, many gaps are identified. In an attempt to address and overcome these gaps, the leaders within the organisation worked with the staff of the nursing directorate and in turn identified that learning and development was a priority if improvements were to be attained. Consequently two innovative development programmes were designed and the necessary steps taken to effect their implementation. The details of the programmes are provided along with the benefits and drawbacks attributed to this particular initiative.

Citation

Jackson, S. and Hinchliffe, S. (1999), "Improving organisational culture through innovative development programmes", International Journal of Health Care Quality Assurance, Vol. 12 No. 4, pp. 143-148. https://doi.org/10.1108/09526869910370915