Inhospitable Cultures and Continuous Improvement
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 February 1994
Abstract
Corporate culture plays a key role in the adoption and maintenance of a continuous improvement environment. Yet the role that culture does play and its nature tend to be overlooked or simplified so as to be almost meaningless. Overviews aspects of corporate culture and uses a case study of a professional company to show how they went about developing a continuous improvement environment. The key lessons from the case study include the need for “ownership” of jobs, self‐esteem as a driving force for continuous improvement, importance of activities related to customers, achievement requiring teamwork, function replaced by process and understanding through involvement in quality improvement programmes.
Keywords
Citation
Sinclair, J. and Arthur, A. (1994), "Inhospitable Cultures and Continuous Improvement", International Journal of Contemporary Hospitality Management, Vol. 6 No. 1/2, pp. 30-36. https://doi.org/10.1108/09596119410052062
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited