Developing a quality assurance framework for in‐service training and development

Abstract

This assignment describes the management and delivery of training within Harrogate Health Care Trust. A critical analysis is undertaken using a SWOT analysis that is purposefully integrated with Maxwell’s “six dimensions of quality” to judge the service’s appropriateness. The authors make a comprehensive assessment of the Quality Assurance Agency for Higher Education (QAA) framework using Maxwell’s six dimensions in order to determine the QAA framework’s suitability for the NHS training department. From this analysis the writers present a quality improvement programme by applying the QAA’s principles. Particular attention is focused on governance, experiences and achievement. A sequential action plan to facilitate and realise these proposals is suggested.

Citation

Storr, L. and Hurst, K. (2001), "Developing a quality assurance framework for in‐service training and development", Quality Assurance in Education, Vol. 9 No. 3, pp. 132-138. https://doi.org/10.1108/09684880110399086