Improvements in neonatal care; using experience-based co-design
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 3 June 2014
Abstract
Purpose
The purpose of this paper is to identify and improve patient care processes by collaborating patients, relatives and healthcare professionals.
Design/methodology/approach
To identify and improve patient care processes by collaborating patients, relatives and healthcare professionals.
Findings
Healthcare problems captured from collaboration between patients and healthcare professionals fall into simple, complicated and complex problems. Healthcare staff and patient experiences with patient processes differ, and a collaborative approach is needed to capture all areas needing improvement.
Research limitations/implications
The conclusions are drawn from a project with few participants in a context that probably influenced the results. In contrast, other studies in the same area confirm the results.
Practical implications
The study outcomes have direct implications for healthcare professionals who can learn from patients involved in quality improvements such as this experience-based co-design (EBCD) project.
Originality/value
The paper contributes to limited studies on EBCD involving patients in healthcare quality improvements.
Keywords
Acknowledgements
This work was supported financially by the Research and Development Centre, Skaraborg Hospital; and Vinnvård through the Centre for Healthcare Improvements – CHI (www.chalmers.se/sv/centrum/chi), which is gratefully acknowledged. The author also thanks the patients, relatives and healthcare professionals who participated in the joint improvement effort and shared reflections.
Citation
Maria Kristina Gustavsson, S. (2014), "Improvements in neonatal care; using experience-based co-design", International Journal of Health Care Quality Assurance, Vol. 27 No. 5, pp. 427-438. https://doi.org/10.1108/IJHCQA-02-2013-0016
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited