Keep fighting or give up? An investigation of consumer regret over repetitive failures in weight loss services
ISSN: 0887-6045
Article publication date: 29 November 2021
Issue publication date: 13 January 2022
Abstract
Purpose
Weight loss services feature high consumer involvement that is sometimes marked by repetitive failures. These features can affect regret and its associated factors differently from the way that discrete failure can. The purpose of this study is to investigate consumer regret over repetitive failures in weight loss services as well as its antecedents (overeating and insufficient exercise), consequences (rumination and reflection) and moderators (failure experiences and required effort). This study also investigates how rumination and reflection affect persistence intention.
Design/methodology/approach
A total of 318 samples were collected through three surveys, one of which contained a scenario, provided to consumers who experienced repetitive failures in weight loss. The proposed relationships were tested using structural equation modeling, dominance analysis and PROCESS modeling.
Findings
The results of this study reveal that overeating contributes to regret more saliently than does insufficient exercise. The effect of regret on rumination (thoughts about continuing to blame oneself and giving up the pursuit of goals) is stronger than on reflection (thoughts about learning from prior failures and willingness to try again), and greater reflection results in higher persistence intention. Moreover, the effect of insufficient exercise on regret and the effect of regret on rumination are augmented with cumulative failure experiences, whereas required effort enhances the impact of regret on reflection.
Originality/value
This study is the first to focus on regret over repetitive failures in weight loss. It advances the literature by clarifying the antecedents and consequences of regret, showing how failure experiences influence the relationships between regret and its associated factors as well as identifying interventions that benefit from regret.
Keywords
Acknowledgements
The authors gratefully appreciate the constructive comments provided by the editor and the reviewers. They have helped improve the quality of this paper significantly by providing constructive feedback throughout the review process. This paper was supported by the first author’s grant from the Ministry of Science and Technology, Taiwan (MOST 110-2410-H-992 -022 -MY3). They warmly thank the research assistant at National Kaohsiung University of Science and Technology, Shao-Wen Hou, for his tremendous help during the data collection and coding process.
Citation
Liu, Y.-F. and Ling, I.-L. (2022), "Keep fighting or give up? An investigation of consumer regret over repetitive failures in weight loss services", Journal of Services Marketing, Vol. 36 No. 1, pp. 29-43. https://doi.org/10.1108/JSM-12-2020-0499
Publisher
:Emerald Publishing Limited
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