Customer brand co-creation behavior: conceptualization and empirical validation

Abstract

Purpose

The purpose of this paper is to expand on existing co-creation knowledge in order to accurately conceptualize, operationalize and contextualize the customer brand co-creation behavior concept from a customer perspective.

Design/methodology/approach

A quantitative approach is adopted in this study, using structural equation modeling to verify the co-creation of brand value for those customers who co-create.

Findings

A new four-dimensional co-creation behavior concept is supported, highlighting the role of development, feedback, advocacy and helping, in the co-creation of brand value. Furthermore, a range of customer-level and brand-level antecedents are empirically verified.

Research limitations/implications

The research takes a customer-centric view of co-creation and in doing so provides new insight into the effect on the co-creator. Additionally, the research offers an improved level of specificity in the co-creation domain by conceptualizing, operationalizing and contextualizing customer co-creation in a comprehensive research study.

Practical implications

The findings offer new insight to brand managers, identifying avenues for increasing customer participation in co-creation programs and critically highlighting that co-creation behavior has positive effects on the co-creator’s perception of brand value.

Originality/value

The customer-centric approach offers an original perspective from which to explore co-creation, demonstrating the positive potential of co-creation in brand management strategies.

Citation

France, C., Grace, D., Merrilees, B. and Miller, D. (2018), "Customer brand co-creation behavior: conceptualization and empirical validation", Marketing Intelligence & Planning, Vol. 36 No. 3, pp. 334-348. https://doi.org/10.1108/MIP-10-2017-0266