DELIVERED ON TIME: The case for ‘delivery assurance’

Abstract

Quality assurance, pioneered by such firms as Marks and Spencer, has been with us for many years and is even specified by a British Standard. In this article Hans Kerner argues the case for a similar “delivery assurance” which could help reduce stock levels, save some manufacturers from bankruptcy and improve Britsih industry's tarnished image in the export market.

Citation

Kerner, H. (1976), "DELIVERED ON TIME: The case for ‘delivery assurance’", Retail and Distribution Management, Vol. 4 No. 5, pp. 52-54. https://doi.org/10.1108/eb017863