The store where the customer does the scanning
Abstract
Customer self scanning is a revolutionary experiment that could be the next milestone in the history of shopping, asserts our contributor. The Dutch company Ahold (formerly Albert Heijn) have set up the experiment in their Tilburg supermarket. Customers seem to like it. Chris Hughes went to Tilburg to see how the system is working, along with a number of other technology projects which he describes.
Citation
Hughes, C. (1989), "The store where the customer does the scanning", Retail and Distribution Management, Vol. 17 No. 2, pp. 10-12. https://doi.org/10.1108/eb018397
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited