Store performance reviews:: a must for sound management

Abstract

A formal store performance review is a key element of sound retail management in any business climate, our contributor suggests. However, to be effective, it must be conducted regularly at all stores, should involve all levels of management, and should include the inputs of customers through the conduct of survey research. Most importantly, any problems identified should be acted upon without delay.

Citation

Rogers, D. (1989), "Store performance reviews:: a must for sound management", Retail and Distribution Management, Vol. 17 No. 2, pp. 20-21. https://doi.org/10.1108/eb018400