USER NEEDS WORKSHOPS: A NEW APPROACH TO ANTICIPATING USER NEEDS FOR ADVANCED OFFICE SYSTEMS
Robert Johansen
(Institute for the Future, 2740 Sand Hill Road, Menlo Park, CA 94025–7097 (U.S.A.))
Ellen Baker
(New South Wales Institute of Technology, Sydney (Australia) Ellen Baker was on leave at IFTF during the time this article was written.)
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Abstract
User needs or requirements analysis is a subject about which intelligent people are beginning to admit their ignorance. An approach to this thorny problem is proposed, along with suggestions for adaptation of the approach to other situations. The emphasis is on recognizing the difficulties of anticipating user needs, as well as the value of exchanging information about alternative approaches.
Citation
Johansen, R. and Baker, E. (1984), "USER NEEDS WORKSHOPS: A NEW APPROACH TO ANTICIPATING USER NEEDS FOR ADVANCED OFFICE SYSTEMS", Office Technology and People, Vol. 2 No. 2, pp. 103-119. https://doi.org/10.1108/eb022628
Publisher
:MCB UP Ltd
Copyright © 1984, MCB UP Limited