Citation
(2010), "Telephone health service", Nutrition & Food Science, Vol. 40 No. 1. https://doi.org/10.1108/nfs.2010.01740aab.011
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited
Telephone health service
Article Type: Food facts From: Nutrition & Food Science, Volume 40, Issue 1.
A trailblazing telephone healthcare programme is widening its services to offer one-to-one support and advice to more patients in east and north Birmingham.
People who have had a stroke or TIA (“mini stroke”) or have chronic kidney disease can now take advantage of the Birmingham OwnHealth service.
Birmingham OwnHealth provides friendly healthcare advice and support to members in several languages, working with a designated Care Manager over the telephone to help manage their condition. The programme already helps thousands of people in Birmingham with long-term conditions such as diabetes, coronary heart disease, heart failure, chronic obstructive pulmonary disorder and high blood pressure.
Birmingham OwnHealth is a unique partnership between NHS Birmingham East and North, UK Pfizer Health Solutions and NHS Direct.
Dr Richard Mendelsohn, Director of Chronic Disease Systems at NHS Birmingham East and North, said:
Feedback shows that Birmingham OwnHealth is improving the health of our existing members, who have other long term conditions.Evidence shows that they have made positive changes to their lifestyles, reduced their weight and improved their cholesterol, blood pressure and blood glucose levels, and they report that they don’t need to go to their GP or hospital as often.The service will now be helping even more people across Birmingham – who have experienced stroke or chronic kidney disease – by offering them tailored support to have more independent lives and get the power to manage their conditions better.