Internet Research: Volume 33 Issue 1

Grace, place and space: fostering employee technological innovation in the new normal

James Burleson, Bruce E. Greenbaum, Jason Bennett Thatcher

The ongoing shift to telework has brought about tremendous opportunities for employees to reimagine their use of technology. Opportunities abound for both discovering new…

Unveiling the dark side in smartphone addiction: mediation of strain and moderation of hedonic use on well-being

Murad Moqbel, Saggi Nevo, Fiona Fui-Hoon Nah

The research purpose is to investigate the mediating and moderating relationships between smartphone addiction and well-being (i.e. health-related quality of life).

I hate ads but not the advertised brands: a qualitative study on Internet users' lived experiences with YouTube ads

Snehasish Banerjee, Anjan Pal

This paper aims to explore Internet users' lived experiences with video ads, both skippable and nonskippable, while watching content on YouTube.

The effects of IT chargeback on strategic alignment and performance: the contingent roles of business executives' IT competence and CIOs' business competence

Rocky Chung-Ngam Cheng, Xiaohua Men, J.J. Po-An Hsieh, Zhuo June Cheng, Xiaocong Cui, Tiange Wang, Sheng-Hsun Hsu

In the era of the digital economy, organizations are under much pressure to justify their information technology (IT) spending on digital transformation. Some organizations have…

Re-framing the policy conversation for preventing cyberstalking

Kane Smith, Gurpreet Dhillon

Cyberstalking is a growing threat to society, and policymakers should address it utilizing the input of constituents. For this, two key components are required: actionable…

Coping strategies initiated by COVID-19-related stress, individuals' motives for social media use, and perceived stress reduction

Mikyeung Bae

This study examined whether individuals' coping strategies and their motivations for social media use act as mediators between actual COVID-19-related stress and the perception…

The impact of individual and team professional capital on physicians’ performance in online health-care communities: a cross-level investigation

Jian-Jun Wang, Huiyuan Liu, Jiao Ye

Online medical teams (OMTs) are gaining popularity as a new form of online health service to provide patients with prompt and guaranteed treatment. While the effective development…

Digital influencers, social power and consumer engagement in social commerce

Panpan Wang, Qian Huang

Social commerce platforms are prevalent in the explosion of social media and e-commerce, and they enable conversations across a broad range of topics. However, their success…

Guest editorial: The role of digital technologies in new normal: the emergence of contactless digital technologies and services

Younghoon Chang, One-Ki Daniel Lee, Jaehyun Park, Juyeon Ham

The role of privacy and emotion in ARBS continuing use intention

Ya Yin, Carol Hsu

Today, contactless businesses are becoming part of the “new normal” in daily life. Augmented reality-based services (ARBS) thus provide a mechanism for contactless commerce…

Using augmented reality for shopping: a framework for AR induced consumer behavior, literature review and future agenda

Marc Riar, Nannan Xi, Jakob J. Korbel, Ruediger Zarnekow, Juho Hamari

A current technological trend, which has gained even more traction recently due to the COVID-19 pandemic, is the use of augmented reality (AR) in shopping environments. AR is…

Does gender really matter? Exploring determinants behind consumers' intention to use contactless fitness services during the COVID-19 pandemic: a focus on health and fitness apps

Yonghan Zhu, Rui Wang, Rongcan Zeng, Chengyan Pu

This research created a theoretical framework based on theory of consumption values (TCV) and theory of perceived risk (TPR) to investigate the determinant factors behind…

Investigating the net benefits of contactless technologies in quick-service restaurants: the moderating roles of social interaction anxiety and language proficiency

Kyung Young Lee, Sumin Han, Soo Il Shin, Sung-Byung Yang

This study aims to apply the information system success model (ISSM) to examine the relationships among actual use, use continuance intention, user satisfaction and net benefits…

Insights into customers' psychological mechanism in facial recognition payment in offline contactless services: integrating belief–attitude–intention and TOE–I frameworks

Wen-Lung Shiau, Chang Liu, Mengru Zhou, Ye Yuan

Facial recognition payment is an emerging mobile payment method that uses human biometrics for personal identification. The purpose of this study is to examine how users' salient…

Anticipating the antecedents of feedback-seeking behavior in digital environments: a socio-technical system perspective

Xi Zhang, Xuyan Wang, Fangqing Tian, Dongming Xu, Longwei Fan

Feedback-seeking behavior is an important way for individuals to actively seek information feedback to achieve individuals' goals. In the environment driven by contactless digital…

How can we achieve better e-Learning success in the new normal?

Sodam Kim, Jumin Lee, Sang-Hyeak Yoon, Hee-Woong Kim

This study aims to propose and validate a model for e-Learning success based on students’ experiences in the “new normal.” To achieve this goal, this study focused on answering…