Internet Research: Volume 33 Issue 6

A meta-analysis of the factors associated with s-commerce intention: Hofstede's cultural dimensions as moderators

Yassine Jadil, Anand Jeyaraj, Yogesh K. Dwivedi, Nripendra P. Rana, Prianka Sarker

In recent years, the proliferation of social commerce (s-commerce) has attracted many researchers to investigate the drivers of individuals' intentions. However, the empirical…

Sentiment, we-talk and engagement on social media: insights from Twitter data mining on the US presidential elections 2020

Linus Hagemann, Olga Abramova

Given inconsistent results in prior studies, this paper applies the dual process theory to investigate what social media messages yield audience engagement during a political…

Determinants of online professor reviews: an elaboration likelihood model perspective

Yaojie Li, Xuan Wang, Craig Van Slyke

Drawing on the elaboration likelihood model (ELM), the authors examine the influence of perceived professor teaching qualities, as central cues, on online professor ratings. Also…

Solution exemplars and sales performance arising in online outsourcing: the moderating role of expertise

Xi Yang, Zhiyuan Zhou, Quanwu Zhao, Jackie (Jake) London, Guangzhu Tan

Service providers on highly competitive online outsourcing platforms employ various signals to entice buyers to make online purchases. One such signal—the solution…

Investigating the effect of media synchronicity in professional use of video conferencing applications

Manoj A. Thomas, Ramandeep Kaur Sandhu, António Oliveira, Tiago Oliveira

This research aims to gain a holistic understanding of how video conferencing (VC) apps' media characteristics influence individuals' perceptions of VC apps and, ultimately, their…

The dark side of digitalization and social media platform governance: a citizen engagement study

Stephen McCarthy, Wendy Rowan, Carolanne Mahony, Antoine Vergne

Social media platforms are a pervasive technology that continues to define the modern world. While social media has brought many benefits to society in terms of connection and…

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty

Qian Chen, Yaobin Lu, Yeming Gong, Jie Xiong

This study investigates whether and how the service quality of artificial intelligence (AI) chatbots affects customer loyalty to an organization.

The impact of ignorance and bias on information security protection motivation: a case of e-waste handling

Hao Chen, Yufei Yuan

Protection motivation theory (PMT) explains that the intention to cope with information security risks is based on informed threat and coping appraisals. However, people cannot…

Cyberbullying in the workplace: a novel framework of routine activities and organizational control

Abdullah Oguz, Nikhil Mehta, Prashant Palvia

This study aims to develop a unified theoretical framework that presents a cohesive picture of workplace cyberbullying to better understand the interplay between cyberbullying…

Unmasking the bright–dark duality of social media use on psychological well-being: a large-scale longitudinal study

Yanqing Lin, Shaoxiong Fu, Xun Zhou

As the number of social media users continues to rise globally, a heated debate emerges on whether social media use improves or harms mental health, as well as the bidirectional…