Table of contents
Benchmarking financial services and online innovations
Bernardo Bátiz‐LazoCompetition in the provision of financial services has intensified as external change (including technological innovation) has created more opportunities for service delivery and…
Performance benchmarks and cost sharing models for B2B supply chain information systems
Suresh Chalasani, Jayavel SounderpandianIn this paper, we propose a set of standard benchmarks for evaluating B2B supply chain information systems. The supply chain management systems that we focus on communicate…
A critique of benchmarking and performance measurement: Lead or lag?
Karen Anderson, Rodney McAdamThis paper succinctly critiques the benchmarking literature and the performance measurement literature in regards to the novel concept of lead benchmarking as a possible means of…
Benchmarking supply chain collaboration: An empirical study
Togar M. Simatupang, Ramaswami SridharanSupply chain collaboration enables firms to achieve better performance. It requires close arrangements of collaborative practices among the participating members. Searching for…
Factors affecting the adoption of manufacturing best practices
Mustafa UnganMore recent survey‐based studies have indicated that, although many companies are involved in benchmarking, adoption of best practices is not as high as might be expected. This…
Benchmarking concepts in the UK and Germany: A shared understanding among key players?
Sylvia RohlferThis paper analyses what is understood by the “key players” involved in the promotion of benchmarking, within a comparative context looking at Germany and the UK. A content…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran