Benchmarking: An International Journal: Volume 16 Issue 2

A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants

Panchapakesan Padma, Chandrasekharan Rajendran, L. Prakash Sai

The purpose of this paper is to determine the dimensions of service quality in Indian hospitals, from the perspectives of patients and their family members/friends (referred to as…

Fuzzy multiple criteria base realignment and closure (BRAC) benchmarking system at the Department of Defense

Madjid Tavana, Brian S. Bourgeois, Mariya A. Sodenkamp

The US Government adopted the base realignment and closure (BRAC) to resolve the military, economic and political issue of excess base capacity. There have been five rounds of…

Supply chain information‐sharing: benchmarking a proven path

Stanley E. Fawcett, Cynthia Wallin, Chad Allred, Gregory Magnan

The purpose of this paper is to examine the development and competitive influence of a supply chain (SC) information‐sharing capability over time.

Maintenance performance indicators (MPIs) for benchmarking the railway infrastructure: A case study

Thomas Åhrén, Aditya Parida

For railway infrastructure, benchmarking is an effective tool that can support the management in their pursuit of continuous improvement by the use of maintenance performance…

Evaluating web site quality: the value of a multi paradigm approach

Dieter Fink, Casty Nyaga

The aim of this paper is to benchmark the quality of web sites of major public accounting (PA) firms by seeking the opinions of potential clients and analysing the data to…

Application of benchmarking for assessing the lean manufacturing implementation

Anand Gurumurthy, Rambabu Kodali

In recent times, many organizations have attempted to implement or have already implemented lean manufacturing (LM). Some companies have implemented a few…