Benchmarking: An International Journal: Volume 18 Issue 5

State road transport undertakings in India: technical efficiency and its determinants

Sunil Kumar

The purpose of this paper is not only to gauge the extent of technical efficiency in 31 state road transport undertakings (SRTUs) operating in India but also to explore the most…

An EFQM‐Rembrandt excellence model based on the theory of displaced ideal

Madjid Tavana, Amir Karbassi Yazdi, Mehran Shiri, Jack Rappaport

This paper aims to propose a new benchmarking framework that uses a series of existing intuitive and analytical methods to systematically capture both objective data and…

Roadmapping the convergence of technologies for services over broadband: A benchmarking effort

Tugrul U. Daim, Pranabesh Dash

This paper aims to present an application of the technology roadmapping approach for exploring the implications of technologies converging for a service sector.

Benchmarking for investment decisions: a case of food production

Anatoliy G. Goncharuk

The paper aims to focus on improving the methodology and developing the model of choice of optimal investment object using benchmarking tools that eliminate the drawbacks of…

Benchmarking supply chain sustainability: insights from a field study

Claudia Colicchia, Marco Melacini, Sara Perotti

Given the relevance of supply chain sustainability, the aim of the present paper is threefold: first, to investigate the strategies currently undertaken by companies in the supply…

Benchmark to escape from Lake Wobegon

Alan Betts, Simon Croom, Dawei Lu

This paper aims to investigate whether an employee reports an accurate view of the relative performance level of the organisation for which they work.