Benchmarking: An International Journal: Volume 21 Issue 4

A frontier-based hierarchical clustering for airport efficiency benchmarking

Héctor Rodríguez-Déniz, Augusto Voltes-Dorta

When large samples are used to estimate airport efficiency, clustering is a necessary step before carrying out any benchmarking analysis. However, the existing literature has paid…

The implementation of an environmental management system in the not-for-profit sector

Gareth R.T. White, Matthew Lomax, Glenn Parry

– This paper aims to examine the implementation of the Eco-Management and Audit Scheme (EMAS) in a non-profit, small-to-medium sized-enterprise (SME) in the UK.

Analysis of new product development research: 1998-2009

Vinayak Kalluri, Rambabu Kodali

The purpose of this paper is to present a systematic review and analysis of existing research articles on new product development (NPD) published in the 12-year period starting…

Corporate strategy development via numerical situation analysis

Alan Davies, Elwyn John, Andrew Thomas

Using the numerical situation analysis (NSA) technique in the development of corporate strategy provides senior managers with a suitable methodology for the creation of…

Service satisfaction in E_Electricity service in Odisha (a state of India) by structural equation modeling

S. Satapathy, S.S. Mahapatra, S.K. Patel, A. Biswas, P.D. Mishra

The purpose of this paper is to develop a new model, namely service quality measurement for E_Electricity utility service in Odisha a state of India for the measurement of service…

In today's global environment organizational culture dominates national culture!

Braden R. Kattman

The specific problem this research addresses is whether cultural differences, national or organizational, impact how effectively the continuous improvement process is received…

Identifying international market opportunities: the case of Italian companies in Egypt

Rosa Caiazza

The purpose of this paper is to investigate the differences and relations between Italy and Egypt and to identify main risks and opportunities for Italian firms that aim to…

Exploring comparative efficiency and determinants of efficiency for major world airlines

Seong-Jong Joo, Karen L. Fowler

– For strategic and competitive insights, this paper aims to measure and benchmark comparative operating efficiencies of major airlines in Asia, Europe, and North America.